Question 1

Where is the official Libertex login page?

Accepted Answer

The official login lives on the broker's own domain — libertex.org. Type it manually into the address bar or click through from this page rather than following links from emails or unrelated sites. The genuine page is served over HTTPS with a valid TLS certificate (lock icon in the address bar). Any other domain — even one that looks similar — is not a Libertex property and should not receive your credentials.

Question 2

Is there a mobile app for Libertex?

Accepted Answer

Yes — official Libertex apps are published on the Apple App Store and Google Play. Search the store directly or follow the download links from the broker's official site (avoid third-party APK mirrors). The same email and password work across web and mobile; biometric unlock (Face ID, Touch ID, fingerprint) gates each app open on supported devices after the first sign-in.

Question 3

I registered through a partner or affiliate — where do I log in?

Accepted Answer

Regardless of which affiliate or comparison site sent you to register, your account lives on Libertex itself — sign in at libertex.org or in the official mobile app. The affiliate is the source of attribution, not the account holder; we do not have a separate dashboard and cannot reset passwords or unlock accounts on the broker's behalf. For any account-level action, go to the broker directly.

Question 4

What's the difference between the web terminal and the MT4/MT5 platforms?

Accepted Answer

The Libertex web terminal is the broker's native interface — instrument browsing, one-click trades, take profit / stop loss, and account funding all happen in one place. MT4 and MT5 are third-party platforms (MetaQuotes) that some account types can connect to via separate platform credentials issued in your Libertex dashboard. Most retail accounts use the web terminal or the mobile app; MT4/MT5 are typically for users who want the MetaTrader-specific tooling.

Question 5

Is the Libertex login secure?

Accepted Answer

The login flow uses HTTPS for all credential exchange, optional time-based two-factor authentication, and brute-force protection through rate-limiting and temporary lockout after multiple failed attempts. A strong, unique password combined with 2FA reduces the practical risk of credential theft to a very low level — even if a password leaks from an unrelated service, the attacker still cannot complete the second factor.

Question 6

I think I landed on a phishing page — what should I do?

Accepted Answer

Close the tab immediately. Do not enter credentials, do not click links in the page, and do not download anything. If you already entered credentials, change your Libertex password right away from the official site (typed manually into the address bar), and enable two-factor authentication if it was not already on. Report the phishing URL to your browser's safe-browsing tool and to Libertex customer support.

Question 7

What if I'm locked out of my account?

Accepted Answer

Repeated failed password attempts trigger a temporary lockout, usually 15–30 minutes, after which you can try again. If you do not remember the correct password, use the password-reset flow from the official login page. Persistent inability to sign in — including suspected unauthorised access — requires contacting customer support; expect identity verification before any reset.

Question 8

How do I reset two-factor authentication?

Accepted Answer

Use the backup codes that were issued when you first enabled 2FA — each code works once and lets you sign in even without your authenticator device. If the backup codes are lost as well, account recovery requires identity verification through customer support. Document review typically takes 24–72 hours; trading is paused during recovery.

Question 9

How long does "Remember me" keep me signed in?

Accepted Answer

On a web browser, the "Remember me" option extends the session to roughly 30 days before re-authentication is required. On the mobile app, the session persists indefinitely until you log out or change your password from another device; biometric unlock (Face ID, Touch ID, fingerprint) gates each app open on supported hardware.

Question 10

I'm signing in from a new device or location — anything to expect?

Accepted Answer

Signing in from an unfamiliar device or IP may trigger an additional verification step, typically a one-time code sent to your registered email. Accept this as a feature, not a bug — it is part of the broker's defence against credential-stuffing attacks. If you do not receive the verification email, check the spam folder before contacting support.

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